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Understanding Sprocket License Management

Sprocket licenses are consumed by every unique user who loads a Sprocket web part. If you have utilised all of your licenses, a user may receive an error as below. Read more about licensing.

App Catalog

Rolling 30-Day License Window​

Sprocket licenses operate on a rolling 30-day window. This means:

  • Licenses are automatically assigned to users when they load a Sprocket web part or feature
  • A license is considered "in use" if the user has accessed Sprocket within the last 30 days
  • If a user hasn't accessed Sprocket for more than 30 days, their license is automatically freed up and becomes available for other users
  • Each time a user accesses Sprocket, their 30-day window is refreshed

How This Works in Practice​

Example scenario:

  • Your company has 100 Sprocket licenses
  • Employee A leaves the company and stops accessing Sprocket
  • After 30 days of inactivity, Employee A's license is automatically freed up
  • A new employee can now use that license without any manual intervention

This automatic license management means:

  • No manual resets needed - licenses are automatically reclaimed from inactive users
  • Flexibility - temporary increases in users (e.g., contractors) don't permanently consume licenses
  • Fair usage - you only need licenses for your actively using population

When to Purchase Additional Licenses​

If you consistently have more than your licensed number of users accessing Sprocket within any 30-day period, you should purchase additional licenses.

To purchase more licenses:

Navigate to https://app.sprocket365.com/ and sign in with your business login, then follow the steps in managing your licenses.

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Note: Only Admins of the Sprocket Portal can purchase additional licenses. Please contact Sprocket at [email protected] if you require assistance.