Bridge Housing
Knowledge Base
Company Overview
Bridge Housing is a non-profit organisation focused on providing affordable housing solutions, enhancing community well-being and fostering sustainable, inclusive communities through innovative housing models and strong partnerships.
Industry
Not-for-Profit (NFP)
Use Cases
Knowledge Base
Policy Library
Features
Wiki Menu
Reading List Documents - Web Part
The Challenge
Bridge Housing faced significant challenges in knowledge sharing and management, particularly around key processes like housing and property management. Their existing SharePoint environment contained hundreds of pages of information, documents, and links but lacked the necessary structure to easily find what users were looking for.
Sarah Barclay, Director, Information Systems and Transformation, from Bridge Housing, described the old system as “a bit old school and archaic.” She highlighted that it was difficult for users to search and find information in an organised way.
Solution with Sprocket 365
Bridge Housing implemented Sprocket 365 to create a centralised knowledge base designed to streamline critical processes like tenancy management. This new system offered a structured and user-friendly way to access information, drastically improving the sharing and accessibility of information between their teams.
The knowledge base utilised Sprocket 365’s wiki-style menu to create a logical and organised journey of various processes. For tenancy management, a visual journey and tree structure guided housing managers through each step, making it easier for them to find and use relevant information – all in one central location.
"The beauty of the housing manager knowledge base is the ability to shape and demonstrate a journey to users. Using the tree structure and visual aids helps housing managers easily understand and navigate the process, finding the necessary documents and information quickly."
- Sarah Barclay, Director, Information Systems and Transformation, Bridge Housing
"The most important thing that Sprocket 365 does is help us keep our environment up-to-date. Our users are happy, our access is secure and we’re achieving that with a lot less frustration."
- Sarah Barclay, Director, Information Systems and Transformation, Bridge Housing
Use Cases
Sprocket Wiki
Word Doc to Page Converters
Page Customisation (Documents Web Part)
Custom Branding
Outcome
"We've saved a huge amount of time by being able to access information in a different way. It's been transformational for our team."
- Sarah Barclay, Director, Information Systems and Transformation, Bridge Housing
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20%
Increase in site-wide conversion
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Increase in site-wide conversion
20%
Increase in site-wide conversion
